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Born in Conneticut USA, Potts started his career at West Ham as an apprentice in 1983, making his first appearance against Q.P.R. on 1 January 1985. He played for the club for the next seventeen years, spending much time as captain and amassing a total of 505 appearances, scoring only one goal, in a 7-1 win against Hull City in 1990. His last appearance for the club was in 2001, although he stayed on until 2002.